Returns and Refunds Policy
We hope you love your order from Kids Party Favours. If something isn't right, please contact us and we'll be happy to help.
Personalised Items
Many of our party favours are personalised or made to your individual requirements.
Once we have started preparing or personalising your order, personalised or made-to-order items cannot be cancelled, returned or refunded simply because you have changed your mind.
Please check all names, ages, spellings and other personalisation details carefully when placing your order. We will produce your items using the information you provide.
If we make an error with your personalisation, please contact us and we will put it right.
Non-Personalised Items
For eligible non-personalised products purchased online, you have the right to change your mind and cancel your order within 14 days of receiving it.
After notifying us that you wish to cancel, you must return the eligible items to us within 14 days.
Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it. Items should be returned unused and, where possible, in their original packaging.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, incorrectly personalised by us, or is not what you ordered, please contact us as soon as possible.
Please include your order number and photographs showing the problem where appropriate. We will arrange a suitable replacement or refund in accordance with your statutory rights.
Personalisation Details
Customers are responsible for checking the information entered when ordering.
If we reproduce a name, age, spelling or other personalisation exactly as it was submitted to us, we cannot normally offer a free replacement or refund because the information supplied was incorrect.
Sweets & Food Items
Some of our party favours may contain sweets or other food products. For hygiene and food-safety reasons, certain opened, unsealed or perishable products may not be eligible for change-of-mind returns.
This does not affect your statutory rights if an item is faulty, damaged, unsafe or not as described.
Refunds
Where a refund is due, it will be made to the original payment method. Please allow your payment provider's normal processing time for the refund to appear.
Contact Us
If you have a problem with your order or would like to request a return, please contact us at: Contact@kidspartyfavours.com
Please include your order number so we can help you as quickly as possible.
Last updated: September 2026
Nothing in this policy affects your statutory rights under UK consumer law.